Sales Lead

The Sales Lead shares in the overall responsibility for generating maximum sales potential through upholding high customer service standards, maintaining store appearance, keeping merchandise filled to the appropriate levels on the sales floor and minimizing shortages. The sales lead is a peer leader, with elevated expectations and should personify the USPA model of excellence while developing into a leadership position.

Responsibilities

  • Maintain cash wrap organized, clear of clutter and merchandise returns.
  • Assist in cashier training and observation of cashier performance
  • Assist cashiers with: Coupons, discounts, price overrides, mid-voids, and fund verification between cashier shifts (with cashier present)
  • Complete Exchanges or Credit Card Refunds by all service and operational standards

General

  • Maximize sales volume
  • Maintain visual presentation standards that are consistent with the USPA philosophy and direction
  • Demonstrate effective written and verbal communications skills
  • Develop proficiency in all operational policies and procedures
  • Manage time and prioritize tasks
  • Timely completion of all tasks assigned or delegated by a supervisor

Customer service / Sales

  • Ensure customer service is the #1 priority
  • Daily implementation of the S.P.O.R.T. customer service program
  • Follow all customer service expectations as outlined in the Service Audit

Personnel

  • Demonstrate professional image and conduct
  • Follow USPA dress code policy
  • Works as a member of the team to accomplish goals set forth in the store
  • Must be flexible to work rotating hours, as assigned by management
  • Communicate concerns to management
  • Supports all company / management decisions

Operations

  • Follow all expectations outlines in the Loss Prevention program. Have a working knowledge of the Shrink Awareness Guide
  • Follow all company policies and procedures
  • Maintain productivity in non-selling tasks (i.e. shipment processing, filling, price change activities)
  • Take direction and complete assigned tasks and responsibilities

Sales Lead Responsibilities

  • Maintain cash wrap organized, clear of clutter and merchandise returns.
  • Assist in cashier training and observation of cashier performance
  • Assist cashiers with: Coupons, discounts, price overrides, mid-voids, and fund verification between cashier shifts (with cashier present)
  • Complete Exchanges or Credit Card Refunds by all service and operational standards

Visual Presentation

  • Maintain store appearance to reflect USPA standards
  • Replenish merchandise on a timely basis
  • Have knowledge of the store merchandise
  • Have knowledge of sales floor and stockroom organization
  • Be detailed oriented in maintaining displays

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