Frequently Asked Questions

How can I contact Customer Service?
Online: Contact Us page

Email: serviceUSA@e.uspoloassn.com

Phone: 1-877-747-9285
Monday - Friday: 9AM - 5PM EST

Social:
U.S. Polo Assn. USA Facebook
U.S. Polo Assn. USA Twitter

Customer Service is available to assist with all www.uspoloassn.com online orders.

What methods of payment does U.S. Polo Assn. accept? 
Master Card
Visa
American Express
Discover 
Diner’s Club
PayPal
Amazon Payments

We do not accept:
Gift Cards
CODs
Layaway plan
Personal checks 
Money orders 

Is ordering from U.S. Polo Assn. secure?
Protecting your information is our priority!

With regard to overall security, we always use industry leading encryption technologies when transferring and receiving data exchanged with our site. The facilities that house our servers are physically secured to protect against the loss, misuse or alteration of all data and information collected.

How do I view the status of my order? 
Guest checkouts may log on to our Order Status page using the Order Number and Shipping Zip Code.  Registered users may sign in to their account and review their complete order history. Don’t have an account? Create one at My Account

When will my order ship?
We strive to process and ship your order as quickly as possible.  Orders typically ship within 1 to 3 business days.  2Day, Overnight, International Economy, and International Priority orders must be placed by noon Eastern Time in order to process and ship the same day.  2Day, Overnight, International Economy, and International Priority orders placed after noon Eastern Time are processed and shipped the following business day.

Business days are Monday through Friday excluding U.S. federal holidays.  All delivery schedules are best estimates and may vary.

May I order product for re-sale?
All products offered for sale on www.uspoloassn.com are for personal use in the United States and Canada and not for re-sale.  We reserve the right to cancel any order that we believe violates this policy.

Do you ship outside the United States?
Currently, we offer shipping to the United States, Canada, and Puerto Rico.  Site visitors outside of these countries will be redirected to their appropriate local U.S. Polo Assn. store.

When shipping to Canada, please select either International Economy or International Priority.

How will my order be shipped?
U.S. Polo Assn. ships orders via FedEx. 

A product I recently purchased is now on sale.  How can I get a price adjustment on my original order?
The price of our products is set at the time of purchase.  As such, we do not offer price adjustments.  Our product prices, descriptions, specifications, and images are subject to change at any time without notice.  Please contact our Customer Service at 1-877-747-9285 or serviceUSA@e.uspoloassn.com if you have any questions or concerns regarding your recent order.

What if I change my mind and want a different color or size after my order is placed?
Once the order is placed with U.S. Polo Assn., we start to process the order and unfortunately we cannot make changes. Please contact our Customer Service at 1-877-747-9285 for assistance.

What if I am not pleased with my order?  Can I return the purchase?
Sure you can!  Please be sure to follow the guidelines of our Return Policy when returning an item.

How do I print a FedEx Pre-Paid Return Label?
Please go to our Order Status page and enter the Order Number and Shipping Address Postal Code (aka Shipping Zip Code) to find your order.  Once you find your order, simply scroll down the order detail page and click the “Print A Return Label” button on the bottom left.  Enter the reason for your return and click Send.  On the Returned Items page, click Print Label and print the resulting page.

You may write down or cut off and retain the Tracking Number printed just below the label to track your return package.

How long does it take to process a return? 
Pre-paid return packages are shipped by FedEx SmartPost, which can take 2-10 days depending on the originating address.

Once received at our online store, we normally take 2 to 3 business days to process your return. Funds will be returned to the order’s billing account after the issuing bank processes the return, often up to 3 business days. In all, please allow up to 2 weeks for the refund to appear on the billing account online, or up to 2 billing statements.

FedEx Prepaid SmartPost Shipping: 2 - 10 days
Returns Processing: 2 - 3 days
Bank Refund: 1 - 3 days

Can I ship to an address other than my own?
Yes!  You can set different ship to and bill to addresses during checkout.  Please verify the billing address matches the address affiliated with the major credit card you are using to make the purchase.

In addition, you can create an account on uspoloassn.com and save your addresses for future use.  Your account allows you to store the names and addresses of people to whom you frequently send gifts. It's easy to add, change or delete information from your list at any time.  Please note: the information that you store in your address list is for your use only. U.S. Polo Assn. will not contact anyone listed unless we have a specific question about an order delivery.

Can I ship to a P.O. Box?
Yes!  When shipping to a P.O. Box, please select the FedEx shipping option.  USPS will deliver to your P.O. Box via FedEx SmartPost.

What if I am not pleased with my selection?  Can I return the purchase?
Yes! Returns must be made within the guidelines in our Returns Policy

Can I exchange my purchase?
Unfortunately, we do not accept exchanges at this time. If you wish to exchange an item, you must return the item by following the Return Instructions on the packing slip and re-order a new item at www.uspoloassn.com

Non-Sale Merchandise: The full amount will be credited to the original tender if returned within 60 days of the ship date on your invoice and accompanied by the original packing slip. 

Sale Merchandise: Yes! Sale items are allowed to be return. However, the same restrictions apply to sale items as with non-sale items. 

Please include your original shipment packing slip and all product tags with your return.

Items must be in like-new condition and unworn to be accepted as a return. 

Is there a cost associated with the return process?
Items may be returned to our online store using a pre-paid FedEx label. A flat $5.00 shipping-fee is deducted from the refund when received via the pre-paid FedEx label.

Returns apply to merchandise and associated tax only.  Original shipping costs are not refunded.  Any order level promotions are deducted from the return proportional to the subtotal of the product.

Will my order be taxed?
Taxes will be charged for customers who live in New York and Louisiana.  The calculation of sales tax is based on applicable state and local taxes.

For orders shipping to Canada, please note: we do not collect any form of taxes, duties or tariffs for any orders outside of the United States. It is the responsibility of the purchaser or receiver of the order to pay any taxes, duties or tariffs to the appropriate governmental or other authority.

Upon giving a gift to someone, can that person return it for something else?
Unfortunately we do not accept exchanges.  The gift may be returned, since all gifts come with a gift receipt without pricing and return instructions on the packing slip.  Refunds are credited to the original form of payment.

Can I view my records of my transactions with U.S. Polo Assn? 
By registering with us, you can check your order status online by signing in to My Account and reviewing your Order History. All of the details regarding past purchases will be conveniently saved for you. You can also check the status of an order placed with U.S. Polo Assn by contacting our Customer Service at 1-877-747-9285.

What do I do if my item arrives damaged?
At U.S. Polo Assn. Customer Satisfaction is our number one concern. Please contact our Customer Service at 1-877-747-9285 and we will correct your order ASAP.

How do I know which size to purchase?
We offer size charts for all of our clothing to help guide you in determining which size to purchase. Please click Size Guides to see all of our available guides. 

Do you offer gift wrapping?
We do not offer gift wrapping at this time.  Please note: if you select the Gift option in checkout, you may enter a personalized Gift Message printed on the packing slip.  Gift orders also ship without any prices or totals on the packing slip.

Are there any limitations regarding promotion codes?
Multiple promotions may often be applied to a single order, while others are exclusive and incompatible with other discounts.  Please check the specific promotion for any exclusions.  In addition, some promotions may only be used once per account or email address.  We reserve the right to cancel any order due to promotion abuse or technical issues.

The site automatically calculates the best discount for you when more than one incompatible discount is applied to your order.  For example, if both 20% and 25% off apply but are incompatible with each other, you receive the higher 25% off discount.

Do you have a catalog?
No, we do not currently have a mailer catalog.  Please subscribe to our emails to get the latest updates from our online store.

How do I update or correct my information and contact the site?
To update your registered account information, you may log in to the My Account section of the site.  Once logged in, you may update, change, or delete any account information.

You may update your email subscription preferences or unsubscribe from our mailing list by visiting our Preference Center page.

If you have any questions, comments, or concerns, please contact U.S. Polo Assn. Customer Service at 1-877-747-9285 or email serviceUSA@e.uspoloassn.com

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